Our service standard

How we prepare accommodation, meals, prayer breaks and family details. The confirmed services are in your written proposal.

Before your trip (7 days prior)

Personal WhatsApp coordinator assigned
Day-by-day itinerary with photos sent
Weather forecast + packing list for exact dates
We check meal options before booking; where halal cannot be confirmed, we agree fish or vegetarian alternatives and their ingredients with you
Prayer schedule prepared for travel dates
Child seats / accessibility confirmed
Room requirements checked with the selected hotel; the room and amenities are confirmed in your proposal
Remote days: a meal plan agreed in writing, with ingredients and available alternatives checked with the provider
Start times and children's breaks agreed; changes to services and any extra cost are confirmed before you decide

Meeting point at the terminal agreed before arrival
Luggage assistance
SIM/eSIM options discussed before travel; activation depends on registration requirements and your device
Welcome kit: water, dates, nuts, wipes, chargers, prayer mat, qibla card
First WhatsApp message: "Welcome! Your host [Name] is here."

Arabic-speaking host reachable on your agreed channel; hours and trip arrangements confirmed in your programme
End-of-day check-in: "Is everything comfortable?"
Backup plan for every outdoor activity
Meal options and ingredients checked with providers for your agreed programme
Prayer pauses in schedule (not "when possible")
Prayer mats and qibla in the minivan; short guidance for polar day/night at high latitude
Husky sledding and outdoor extras are optional — reindeer visit or snowmobile (age limits) when weather or preference requires
Vehicle cleaned daily, restocked
Children's needs anticipated (snacks, breaks, entertainment)

The services, conditions and any optional charges are confirmed in your written proposal.